(1) Dindinn Corporation Pte. Ltd. (Dindinn, we, our, or us) is the owner and developer of an application (for use with mobile phones, tablets or other smart devices (the Dindinn App) where users (Customers or You) are able to place orders for food and/or beverages with restaurants, cafes or any other eateries from physical stores/outlets located in Singapore (Outlet(s)).
1.1 In order to access the Services, You must verify your mobile number (an Account) and be successfully registered by us on the Dindinn App as a user (a Registered User).
1.2 As part of the registration process, You may be required to provide certain information to us (including, but not limited to, Your name, phone number, electronic mailing address and address) (Registration Information). In accordance with our internal guidelines and policies, we have the sole and absolute discretion whether to register You as a Registered User.
1.3 We may suspend or place limitations on any transaction on Your account at any time or reject Your registration application if we believe that it is appropriate in order to comply with our legal or regulatory obligations, or if we are not provided with the requisite Registration Information.
1.4 In applying to be a Registered User, You hereby represent, warrant and undertake to us on the date of registration and on each day thereafter that You are a Registered User that:(a) all Registration Information furnished You is true, accurate, current and complete; and(b) You own or are authorized to furnish such Registration Information.
1.5 Once Dindinn registers You as a Registered User, You will be prompted to enter a name, an email address, and a passcode which You are required to answer. Your Account is personal to You and is not transferable.
1.6 Dindinn reserves the right not to act on Your instructions or to withhold the Services where Dindinn suspect that the person logged into Your Account is not You or if Dindinn suspects illegal or fraudulent activity or unauthorized use. Dindinn is, however, not obliged to and may not be able to detect unauthorized, illegal or fraudulent use of Your Account.
Deleting your account
1.7 Subject to Clause 1.8 below, if You no longer wish to use the Services, You may deactivate Your Account, and Your Account will be automatically deleted if Your Account is not reactive within 18 months from the date when Your Account is deactivated, provided that:
(a) no transactions are pending on Your Account at the time of deletion;
(b) any DinnCash (as defined below) stored on the Account will no longer be usable; and
(c) Dindinn may retain information (relating to Orders and payments which have been made).
Creation of fresh Account
1.8 You may create a fresh Account at any time after deletion of Your existing Account pursuant to Clause 1.7 above.
Reactivation of Account
1.9 If You decide to re-activate Your Account within 18 months from the date of deactivation, You will be given the option to recover any previous information (relating to Orders and payments which have been made).
As part of the Services, the Dindinn App provides a list of Outlets within a certain geographical radius of Your location in Singapore. You may place an order with a selected Outlet (an Order). Within 7 seconds of placing an Order, You may cancel that Order without charge. Upon the expiry of the 7 seconds, your Order will be placed and may not be canceled.
2.1 Once an Order has been placed:
(a) If the Outlet is able to fulfill the Order, it will issue a confirmation via the Dindinn App (the Confirmation) together with the estimated time to fulfill the Order, a one-time password (the Pickup code) and an order number. Upon receiving the Confirmation, payment of the Order will be processed, regardless of whether You have collected the Order unless such Order is not available for collection, in which case Clause 3.5 will apply.
(b) If the Outlet is unable to fulfill the Order, it may reject the Order.
(c) If the Outlet is unable to fully fulfill the Order within the specified preparation time, it may choose to request for 5 minutes extension. In such an event, You will be permitted to cancel the Order without charge.
2.2 Upon receiving the Confirmation, You must collect the Order within 40 minutes or before the operating time ends by presenting the Pickup code and the order number. If You do not do so, the Outlet reserves the right to dispose of the Order without refund.
2.3 In the event that the Order is not available for collection, or if any Outlet fails to fulfill an Order, You should indicate such failure by contacting us by way of email at firstname.lastname@example.org. In the event of any such failure of fulfill an Order, any amount paid by You will be fully refunded by way of DinnCash (as defined below).
3.1 You may choose to pay for the Order using DinnCash, by credit card, or by debit card (credit cards and debit cards collectively, Cards and each a Card) or such other payment methods as may be informed to You from time to time. In the event that You choose to pay for an Order using a Card, You will need to have a Card registered on the Dindinn App.
3.2 If the Card belongs to any another person You hereby represent, warrant and agree that You have obtained their permission to use the Card for the payment of the Order.
3.3 You agree that:
(a) we may verify and authorize the details of each Card when You first register such Card with us as well as when You use the Services;
(b) we may issue a reasonable authorization hold, which is not an actual charge against Your Card, in order to verify Your payment method via Your Card. The hold may appear in Your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of Your Card;
(c) You will cooperate in relation to any financial crime screening that is required and to assist the Company in complying with any prevailing laws or regulations in place;
(d) You shall be responsible to resolve any disputes with the institution issuing the relevant Card on Your own; and
(e) in the event that Your payment by Your Card is issued outside of Singapore, You will be liable for any additional charges in relation thereto.
3.5 Dindinn may specify a transaction limit (as informed by Dindinn to the Customer through the Dindinn App from time to time) for any transactions made through the Dindinn App using any Card.
4. DIGITAL WALLET
Consumer advisory – DinnCash (as defined below) are regarded as a stored value facility under Singapore law. Dindinn, the holder of DinnCash stored value facility, does not require the approval of the Monetary Authority of Singapore. Please take careful note of the following terms.
4.1 You may purchase credits (DinnCash) which may be used to pay for Order, subject to any limitations (as prescribed from time to time on the Dindinn App) on the maximum amount of DinnCash that may be held or the maximum or minimum amounts required to purchase DinnCash.
4.2 You may choose to purchase DinnCash through any of the methods as may be made available through the Services or as may be notified by us to You from time to time. By selecting a particular payment method You will be deemed to have agreed to the terms of service of the third party payment processor used by Dindinn from time to time (the Payment Processor) and of Your financial institution. You will bear all fees that may be charged by such processing partners and/or Your financial institution (if any, which may be imposed from time to time) for the payment method You have selected and which will be notified to You before You confirm the payment.
4.3 Dindinn may (at its sole and absolute discretion) reject Your request to purchase DinnCash for any reason whatsoever, including without limitation, where Your proposed DinnCash purchase:
(a) would cause the aggregate amount of stored value held by Dindinn, directly or indirectly, alone or together with all our Customers and any other person over whom we have control or influence, to exceed SGD 30,000,000.00; or
(b) would cause the amount of DinnCash held by You to equal SGD 150.00 (or such other amounts as may be specified by Dindinn from time to time) or more.
4.4 DinnCash is not redeemable for cash nor is it refundable under any circumstances. It cannot be resold or exchanged for value under any circumstances. DinnCash shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.
4.5 You may check Your DinnCash balance through the Dindinn App. The DinnCash balance set out in Services shall serve as conclusive evidence of the amount of DinnCash held under Your account.
5.1 By using the Dindinn App, You may be awarded points (DinnPoints) by Dindinn in its sole and absolute discretion which may be used to redeem DinnCash, promotional codes, vouchers or other benefits (as may be made available from time to time through the Dindinn App) (Rewards).
5.2 DinnPoints will expire on the date falling 13 months after the date that the last DinnPoint is earned by You.
5.3 Dindinn may, in its sole and absolute discretion, increase or decrease the rate of DinnPoints to be awarded for any particular transaction as may be notified to you from time to time.
5.4 Dindinn is not obligated to provide any explanation on the calculation methods for crediting DinnPoints, Rewards or any other matter relating to DinnPoints.
5.5 For more information on DinnPoints, please click the DinnPoints Section.
6. THIRD PARTY LINKS
6.1 The Dindinn App may contain links to other websites and online resources which are not maintained or operated by Dindinn. The access and use of such third-party websites and resources is at Your own risk. Dindinn is not responsible for and does not endorse the availability or contents of such third-party websites or resources and shall not be liable for any damages or loss (including any computer viruses, Trojan horses, worms or similar items or processes), arising from the availability of contents of those third-party websites or resources.
6.2 You acknowledge that the Dindinn App may include advertisements which may be sent unsolicited to it. Your dealings with, or participation in promotions of, Outlets or other third parties found on or through the Dindinn App, including payment and delivery or related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and any such Outlet or third party. You agree that Dindinn shall not be responsible or liable for any loss or damage of any sort suffered or incurred as the result of any such dealings or as the result of the presence of such Outlet or third party on the Dindinn App.
7. LICENSE GRANT & RESTRICTIONS
7.2 You shall not:
(a) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services in any way;
(b) modify or make derivative works based on the Services;
(c) create internet “links” to the Services or “frame” or “mirror” the Services on any other server or wireless or internet-based device;
(d) reverse engineer or access the Services in order to
(i) build a competitive product or service,
(ii) build a product using similar ideas, features, functions or graphics of the Services, or
(iii) copy any ideas, features, functions or graphics of the Services,
(iv) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Services;
(e) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Services or its contents;
(f) post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights,
(g) remove any copyright, trademark or other proprietary rights notices contained in the Services. 7.3 You may use the Services only for Your personal, non-commercial purposes.
8. INTELLECTUAL PROPERTY
8.1 The names, images and logos (Marks) identifying Dindinn or the Outlets or any third parties and their products and services are subject to copyright, design rights and trademarks respectively, of Dindinn, the Outlets and/or of any third parties, and all rights to the Marks are expressly reserved by Dindinn, the Outlets or the relevant third parties. You shall have no right or licence to download, reproduce or use any such Marks or the name of Dindinn whether for use as a link to any website or otherwise, except with the prior approval of Dindinn, the Outlets, or the relevant third parties.
8.2 The copyright in the content of all the pages on the Dindinn App (hereinafter, Content) is owned by Dindinn (except where otherwise stated). Reproduction of part or all of the contents in any form is prohibited.
(c) any transaction entered into between any Outlet and Yourself which is facilitated through the use of the Dindinn App is between that Outlet and Yourself solely and Dindinn shall not be responsible for any such transaction.
9.2 Dindinn gives no representation, warranty or undertaking to You:
(a) that any information, data or other content that You store on or provide to us will not be subject to inadvertent damage, temporary unavailability, corruption or loss;
(b) as to the quality of any Order made by You and fulfilled by any Outlet; and
(c) that an Outlet will accept or be able to fully fulfill any Order.
9.3 Any issues regarding quality of any Order is be resolved directly with the Outlet for which You have placed the Order. You are entitled to give feedback in relation to any Order and/or Outlet via the Dindinn App although DinDinn reserves the right to remove or not to post any feedback if such feedback contains abusive and/or offensive words or language, proven to be factually inaccurate as determined by Dindinn in its sole discretion.
9.4 Dindinn may, from time to time, but accepts no obligation to, require that You update or amend their information.
10. LIMITATION OF LIABILITY
10.2 Without prejudice to any other limitation of liability by Dindinn provided herein, each of Dindinn, and all of its subsidiaries, affiliated companies, directors, officers, agents, partners and employees shall not be liable to any person, including, but not limited to, any users of the Services, for any direct, indirect, punitive, incidental, special, consequential damages, losses, expenses, liabilities under any causes of action or any damages whatsoever, including, without limitation, damages for loss of use or data, loss of opportunity, loss of goodwill, loss of profits (whether, but not limited to, revenue or anticipated profits) or losses to third parties, arising out of or in any way connected with any use of, inability to use or reliance on any information provided through the Services, whether based on contract, tort, strict liability or otherwise, even if Dindinn or its agents or employees had been advised of the possibility of such damages or losses.
10.3 Dindinn will not be a party to disputes, negotiations of disputes between You and any Outlet or any other third party. Responsibility for the decisions You make regarding the Services rests solely with and on You. You expressly waive and release Dindinn from any and all liability, claims, causes of action, or damages in any way connected to the Outlets and any another third parties.
(a) Your use of the Services in Your dealings with the Outlets;
(c) Your violation of any rights of any third party, including any Outlet, or
(d) Your use or misuse of the Services.
12. THIRD PARTIES
14. PERSONAL DATA
15. FORCE MAJEURE
17. JURISDICTION AND APPLICABLE LAW